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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q210-Q215):

NEW QUESTION # 210
You are a Dynamics 365 for Customer Service administrator. The organization has multiple business process flows for warranty management.
You need to manage business process flows.
What should you configure? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

NEW QUESTION # 211
A company installs and services air filtering units for industrial manufacturing plants. The company is implementing Dynamics 365 Customer Service.
Each regional location has only two advanced diagnostic units. The company charges customers a higher rate when the company uses a unit.
You need to configure the system to optimize work scheduling.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 212
You are a Dynamics 365 for Customer Service administrator.
You need to implement queues to manage cases.
Which queue types should you use? To answer, drag the appropriate queue types to the correct scenarios. Each queue type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-queuesmanage-ac

NEW QUESTION # 213
You are a Dynamics 365 for Customer Service administrator. The organization has multiple business process flows for warranty management.
You need to manage business process flows.
What should you configure? To answer, select the appropriate configuration in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 214
You create a service-level agreement (SLA). For which two of the following key performance indicators (KPIs) can you create actions? Each correct answer presents a complete solution.

A. First Response By
B. Escalate By
C. Close By
D. Resolve By

Answer: A,D

NEW QUESTION # 215
......

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Steve Brown Steve Brown

About me

100% Pass 2025 Perfect Microsoft MB-230 Reliable Exam Braindumps

Pass Guaranteed 2025 Microsoft MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant –Professional Reliable Exam Braindumps

Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q210-Q215):

MB-230 Reliable Exam Braindumps: Free PDF 2025 Microsoft Realistic Latest Microsoft Dynamics 365 Customer Service Functional Consultant Exam Questions

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